Refund & Cancellation Policy
Last Updated: 28 September 2026
Welcome to AdamHome.in.
AdamHome.in provides home and property-related services through its website and associated service professionals. This Refund & Cancellation Policy explains the conditions under which customers may cancel a booking, request a refund, reschedule a service, or raise a payment or service-related concern.
By placing a booking or making a payment through AdamHome.in, the customer acknowledges that they have reviewed and accepted the applicable booking conditions, Terms & Conditions and this Refund & Cancellation Policy.
1. Business Information
Website: AdamHome.in
Legal Name: BHARATH KUMAR B
Trade Name: BR JOY ENTERPRISES
GSTIN: 33ARDPB4917B1ZJ
Principal Business Address:
NO 2/305-A SADIQ BASHA STREET, T.K.P, REDHILLS, Puzhal Block Ward-1, Thiruvallur, Tamil Nadu – 600052, India
Mobile: 9445543754
Booking Support: booking@adamhome.in
Customer Support: customersupport@adamhome.in
General Email: Adamhome.in@gmail.com
2. Services Covered
This Refund & Cancellation Policy applies to payments made through AdamHome.in for home and property-related services, including but not limited to:
Bathroom Cleaning
Bathroom Deep Cleaning
Room/Home Cleaning
Car Wash & Cleaning
AC Dust Cleaning
AC Servicing and Maintenance
Painting Services
Painting Consultation
Masonry & Tiles
CCTV Installation and Services
Solar Installation and Services
Sewage Lorry Cleaning
Waste & Scrap Collection
Other home and property-related services offered through AdamHome.in
Certain services may have additional service-specific conditions, charges or cancellation requirements. Where such conditions are clearly communicated to the customer before booking, those conditions will also apply.
3. Main Cancellation & Refund Rule
Cancellation 4 Hours or More Before Service
A customer may cancel a confirmed booking 4 hours or more before the scheduled service time.
Where the booking is eligible for cancellation and refund, AdamHome.in will process the applicable refund according to the payment and booking records.
Example
If the service is scheduled for 6:00 PM, the customer should cancel the booking on or before 2:00 PM to remain within the 4-hour cancellation period.
4. Cancellation Less Than 4 Hours Before Service
If a customer cancels a confirmed booking less than 4 hours before the scheduled service time, the booking will generally not be eligible for a refund.
This is because AdamHome.in or the assigned service professional may already have incurred costs relating to:
Professional allocation
Travel arrangements
Scheduling
Service preparation
Materials
Equipment
Vehicle arrangements
Labour arrangements
Other operational costs
Any exceptional request may be reviewed based on the individual circumstances.
5. Cancellation After the Service Has Started
Once the service has started, the customer generally will not be eligible for a full refund.
If the customer asks to stop the service after work has commenced, AdamHome.in may calculate any applicable amount based on:
Work already completed
Labour already provided
Materials used
Travel and operational costs
Additional work already performed
The original service scope
Any eligible adjustment will be determined after reviewing the booking and service records.
6. Cancellation Before Service Confirmation
If a customer requests cancellation before AdamHome.in has confirmed the booking, the payment may be eligible for refund depending on the booking status and the type of payment made.
If the payment relates to a separately identified consultation, inspection, site-visit or confirmation fee, the applicable terms for that fee will apply.
7. Rescheduling a Booking
Customers may request to reschedule their booking.
Where possible, rescheduling requests should be made at least 4 hours before the scheduled service time.
Rescheduling is subject to:
Professional availability
Service availability
Location/service coverage
Equipment availability
Operational requirements
A rescheduling request made less than 4 hours before the scheduled service may be treated as a late cancellation and may not qualify for a refund.
8. Cancellation by AdamHome.in
AdamHome.in may cancel or reschedule a booking when necessary due to circumstances such as:
Service professional unavailability
Operational difficulties
Equipment unavailability
Material unavailability
Weather conditions
Safety concerns
Service-area limitations
Incorrect or incomplete booking information
Property access problems
Government restrictions
Force majeure events
Other circumstances beyond reasonable control
Where AdamHome.in cancels a paid booking and the service has not been provided, the eligible amount will be refunded or the customer may be offered an alternative service date, depending on the circumstances.
9. Customer Not Available at the Service Location
Where customer presence or property access is required, the customer or an authorised person should be available at the agreed location and scheduled time.
If the service professional reaches the location but cannot provide the service because:
The customer is unavailable;
Nobody is available to provide access;
Access to the property is denied;
The required service area is inaccessible;
Required electricity is unavailable;
Required running water is unavailable;
Required permissions are unavailable; or
Another customer-side issue prevents the service,
the booking may be treated as a customer-side cancellation or unsuccessful service visit.
In such circumstances, a full refund may not be applicable.
10. Required Electricity and Running Water
Certain cleaning and home services require electricity and/or running water.
Where these requirements are communicated as part of the service conditions, the customer is responsible for ensuring that the required facilities are available at the service location.
If the service cannot be completed because the required electricity, running water or other essential facility is unavailable, the booking may not qualify for a full refund where costs have already been incurred.
11. Service Quality Complaint
If a customer believes that a service was not completed according to the agreed service scope, the customer should contact AdamHome.in Customer Support as soon as reasonably possible.
The customer should provide:
Customer name
Registered mobile number
Booking/order number
Service details
Service date
Description of the concern
Photographs or other supporting evidence, where appropriate
AdamHome.in may review the concern with the relevant service professional and may request additional information.
Depending on the circumstances, AdamHome.in may provide an appropriate resolution, which may include:
Rectification or re-service
Rescheduling
Partial adjustment
Refund of an eligible amount
12. Service Not Provided
If AdamHome.in has accepted payment for a service and the service is not provided due to circumstances attributable to AdamHome.in, the customer may contact Customer Support.
After reviewing the booking, AdamHome.in may:
Reschedule the service;
Offer an alternative service arrangement;
Provide an appropriate adjustment; or
Process an eligible refund.
The outcome will depend on the circumstances of the booking.
13. Partially Completed Services
If a service has been partially completed, a full refund will generally not be applicable.
The amount, if any, that may be refunded or adjusted will be reviewed based on:
Work completed
Materials used
Labour provided
Travel costs
Service preparation
Customer-approved additional work
Original service scope
14. Site Visit and Consultation Fees
Certain services may require a site visit, inspection or consultation before the final work can be confirmed.
Where a site-visit or consultation fee is clearly displayed as a separate charge, the fee may be non-refundable once:
The visit has been scheduled;
The professional has travelled for the visit;
The inspection has started; or
The consultation/site visit has been completed.
Any adjustment of such a fee against a subsequent service booking will depend on the specific service terms communicated to the customer.
15. Painting Consultation Fee
Painting services may require an initial consultation, inspection or site assessment.
Where a painting consultation fee is charged, the applicable amount and any adjustment against a confirmed painting booking will be communicated during the booking process.
Once the consultation or site assessment has been completed, the consultation fee may not be refundable.
Where the applicable service terms state that the consultation fee will be adjusted against a confirmed painting booking, the adjustment will be made according to those terms.
16. CCTV and Solar Site Visit Fees
CCTV and Solar services may require a site visit or inspection.
Where a separate site-visit confirmation fee is displayed during booking, the fee may become non-refundable once the visit has been scheduled, initiated or completed.
Any further installation, repair, equipment or material charges will be handled separately according to the service quotation or booking.
17. AC Services
AC services may require additional materials, spare parts, refrigerant/gas or other components.
Unless specifically included in the selected service, such items are not included in the basic service price.
If additional work or materials are requested or required, the customer may be informed of the applicable additional charges.
Once additional work or materials have been supplied or used, the corresponding amount may not be refundable.
18. Masonry & Tile Services
Masonry and tile work may involve labour, materials, transportation and work based on actual site requirements.
Where the customer requests additional work beyond the original booking scope, the additional work may be charged separately.
Payments relating to labour or materials already provided may not be refundable after the relevant work has commenced.
19. Sewage Lorry Cleaning
Sewage lorry cleaning charges may depend on:
Tank size
Number of loads
Actual quantity
Access conditions
Distance or transportation requirements
Site conditions
Additional service requirements
The displayed starting price does not necessarily represent the final price for every location or requirement.
Once a vehicle has been allocated or dispatched, cancellation may result in applicable charges and may not qualify for a full refund.
20. Waste & Scrap Collection
Waste and scrap collection may depend on:
Type of recyclable material
Quantity
Weight
Location
Accessibility
Collection requirements
Transportation requirements
Where a collection has been scheduled and resources have been allocated or dispatched, a late cancellation may not qualify for a full refund.
21. Additional Work and Materials
The original booking price may not include:
Spare parts
Refrigerant/gas
Additional materials
Transportation
Additional labour
Additional equipment
Work outside the selected service scope
Additional loads
Disposal charges
Other customer-requested services
Where additional work or materials are accepted by the customer, the applicable charges may be payable separately.
Amounts relating to materials or services already supplied or completed may not be refundable.
22. Duplicate Payment
If a customer accidentally makes two or more payments for the same booking, the customer should contact AdamHome.in as soon as possible.
After verification of the transaction records, an eligible duplicate payment may be refunded to the original payment method.
23. Failed Payment but Amount Debited
If an online payment appears to have failed but the customer’s bank account, card or UPI account has nevertheless been debited, the customer should contact AdamHome.in with the payment reference details.
AdamHome.in will verify the transaction against the payment gateway and order records.
If the payment was not successfully received by AdamHome.in, the reversal may be handled by the payment gateway or bank according to its processing procedures.
24. Refund Processing
Once an eligible refund is approved, AdamHome.in will initiate the refund to the original payment method where reasonably possible.
The actual time for the amount to reach the customer’s:
Bank account
Credit card
Debit card
UPI account
Wallet
Other payment method
may depend on the payment gateway, bank, card network or other financial institution.
AdamHome.in cannot guarantee the exact crediting time after a refund has been initiated by the payment system.
25. Payment Gateway Processing
Payments may be processed through third-party payment service providers.
The payment provider may have its own processing procedures and technical requirements.
AdamHome.in will provide the relevant transaction information required to process an approved refund through the applicable payment system.
26. Refund to Original Payment Method
Where possible, refunds will be made to the same payment method used for the original transaction.
AdamHome.in may request additional information if required to verify the transaction or process the refund securely.
27. Refund Request Procedure
To request a refund, cancellation or payment review, contact:
Customer Support
Email: customersupport@adamhome.in
Mobile: 9445543754
Please provide:
Customer name
Registered mobile number
Booking/order number
Service booked
Scheduled service date
Scheduled service time
Payment transaction/reference number
Reason for cancellation or refund request
Supporting photographs/documents, where applicable
Providing complete information helps AdamHome.in review the request efficiently.
28. Refund Review
Refund requests may be reviewed against:
Booking records
Order records
Payment records
Service status
Cancellation time
Service professional allocation
Travel status
Materials used or purchased
Customer communications
Other relevant service information
AdamHome.in may contact the customer for additional information before completing the review.
29. Refund Eligibility Summary
| Situation | Refund Position |
|---|---|
| Cancellation 4 hours or more before service | Eligible for applicable refund |
| Cancellation less than 4 hours before service | Generally not refundable |
| Cancellation after service has started | Generally not eligible for full refund |
| Customer unavailable at location | Generally not eligible for full refund where costs were incurred |
| Required electricity/water unavailable | Refund depends on circumstances and costs incurred |
| AdamHome.in cancels before service | Eligible amount may be refunded or booking rescheduled |
| Service fully completed | Generally not refundable |
| Service partially completed | Refund/adjustment reviewed based on work completed |
| Duplicate payment | Eligible duplicate amount may be refunded after verification |
| Site visit/consultation completed | Applicable fee may be non-refundable |
| Additional materials already supplied/used | Corresponding amount may not be refundable |
This table is a summary. The detailed provisions of this policy and the applicable booking terms will govern the transaction.
30. No Blanket Waiver of Consumer Rights
Nothing in this policy is intended to remove, restrict or waive a consumer right or legal remedy that cannot lawfully be excluded.
AdamHome.in will review genuine complaints and refund requests based on the actual circumstances of the transaction and applicable law.
The Department of Consumer Affairs states that the Consumer Protection Act, 2019 provides mechanisms for consumer disputes relating to goods and services, including through Consumer Commissions.
31. Consumer Complaint and Grievance Support
Customers are encouraged to contact AdamHome.in Customer Support first so that the matter can be reviewed and, where possible, resolved directly.
Grievance Officer:
Name: BHARATH KUMAR B
Email: customersupport@adamhome.in
Mobile: 9445543754
AdamHome.in will handle consumer complaints in accordance with applicable requirements.
The Consumer Protection (E-Commerce) Rules provide for a grievance mechanism and specify requirements concerning acknowledgement and redressal of consumer complaints.
32. Fraudulent or Misuse of Refund Process
AdamHome.in may investigate suspected:
False refund claims
Duplicate refund claims
Payment manipulation
Fraudulent transactions
Misrepresentation of service conditions
Chargeback abuse
Other misuse of the payment or refund process
Where appropriate, AdamHome.in may take action permitted under applicable law.
33. Chargebacks and Payment Disputes
Customers are requested to contact AdamHome.in before initiating a payment dispute where the issue can reasonably be resolved through Customer Support.
If a chargeback or payment dispute is initiated through a bank, card issuer or payment provider, AdamHome.in may provide relevant booking, payment and service records to the concerned institution as permitted by law.
34. Service-Specific Conditions
Certain services may have additional conditions relating to:
Minimum service quantity
Minimum booking amount
Labour hours
Site visit charges
Consultation fees
Materials
Spare parts
Travel
Transportation
Equipment
Number of loads
Property access
Electricity
Running water
Safety requirements
Customers should review the applicable service description and booking information before making payment.
35. Changes to a Booking
If a customer wants to change:
Service type
Service location
Date
Time
Quantity
Scope of work
the customer should contact AdamHome.in as early as possible.
Changes may be subject to availability and may affect the price or refund eligibility.
36. Incorrect Customer Information
Customers are responsible for providing accurate information when placing a booking.
This may include:
Name
Mobile number
Email address
Service address
Service type
Property details
Preferred date
Preferred time
Other information necessary to provide the service
Incorrect or incomplete information may result in delays, cancellation or additional charges where applicable.
37. Force Majeure
AdamHome.in will not be responsible for delays, cancellation or inability to provide a service caused by circumstances beyond reasonable control, including events such as:
Natural disasters
Floods
Severe weather
Government restrictions
Public emergencies
Road closures
Strikes
Major technical failures
Transportation disruption
Other circumstances beyond reasonable control
Where appropriate, AdamHome.in may offer rescheduling or an eligible refund depending on the circumstances.
38. Policy Changes
AdamHome.in may update this Refund & Cancellation Policy from time to time to reflect changes in:
Services
Business operations
Payment systems
Technology
Customer support procedures
Applicable laws or regulations
The latest version published on AdamHome.in will apply to future bookings, subject to applicable law.
39. Contact Us
For cancellation, refund, rescheduling or payment-related questions:
AdamHome.in
Legal Name: BHARATH KUMAR B
Trade Name: BR JOY ENTERPRISES
GSTIN: 33ARDPB4917B1ZJ
Mobile: 9445543754
Booking Support: booking@adamhome.in
Customer Support: customersupport@adamhome.in
General Email: Adamhome.in@gmail.com
Principal Business Address:
NO 2/305-A SADIQ BASHA STREET, T.K.P, REDHILLS, Puzhal Block Ward-1, Thiruvallur, Tamil Nadu – 600052, India
40. Acceptance of This Policy
By making a booking or payment through AdamHome.in, the customer confirms that they have had an opportunity to review the applicable service information, Terms & Conditions and this Refund & Cancellation Policy.
The customer understands that:
Cancellation made 4 hours or more before the scheduled service time may qualify for a refund.
Cancellation made less than 4 hours before the scheduled service time may not qualify for a refund.
The applicable service-specific conditions and consumer rights under applicable law continue to apply.
AdamHome.in aims to maintain a clear, transparent and fair cancellation and refund process for its customers.